We want our customers to be 100% delighted with The Spice Yard products. If you’re unhappy, we’re unhappy.
1.1 We offer free shipping to all UK destinations on all total orders over £20. This is normally by Royal Mail 2nd Class for items up to 2kg and takes 3 – 5 working days (though it can be slow at the moment due to COVID pandemic and staff shortages at Royal Mail).
1.2 A tracking number is provided by Royal Mail but it does not provide information en route. It only gets scanned before orders are delivered, held at depot due to non delivery or returned to us if the address is incorrect.
1.3 From time to time we do make mistakes and miss your express shipping options, and also fall out of stock after you have placed your order. We will try and refund you for any extra shipping on these occasions or in full as soon as possible.
2.1 If for any reason you aren’t pleased with your order, please reach out to us within 14 days of your purchase. Due to the nature of the products and it being a food product, we do not offer exchanges and cannot accept items to be returned for re-sale. We always wish to hear feedback and review & respond to refund requests on an individual basis. Please don’t hesitate to drop us an email to email@example.com
2.2 Non-food and non perishable products
2.2.1 Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
2.2.2 For faulty items, return postage is at the buyers’ expense, though a full refund on the item cost will be given. Refunds will be given on all items within 14 days of receipt, subject to them being in an unused condition.
2.2.3 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and within date*.
2.2.4 Additional non-returnable items: Gift cards
2.2.5 To complete your return, we require a receipt or proof of purchase.
2.2.6 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2.7 If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
2.3 Late or missing refunds
2.3.1 If you haven’t received a refund yet, first check your bank account again.
2.3.2 Then contact your credit card company, it may take some time before your refund is officially posted.
2.3.3 Next contact your bank. There is often some processing time before a refund is posted.
2.3.4 If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
2.4 Sale items
2.4.1 Only regular priced items may be refunded. Sale items cannot be refunded.
2.4.2 We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 51 Brownsville Rd, Stockport SK4 4PF.
2.4.3 To return your product, you should mail your product to: 51 Brownsville Rd, Stockport SK4 4PF.
2.4.4 Any fees associated with shipping will not be refunded (unless the item is faulty). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We reserve the right to charge a £5 fee to cover our outgoing postage and packing costs for non faulty items.
2.4.5 Refunds are credited to the original form of payment.
2.4.6 Depending on where you live, the time it may take for your exchanged product to reach you may vary.
2.4.7 If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
2.4.8 Contact us at firstname.lastname@example.org for questions related to refunds and returns.
The Spice Yard Website Terms and conditions
1.1 These terms and conditions shall govern the sale and purchase of products through our website.
1.2 You will be asked to give your express agreement to these terms and conditions before you place an order on our website.
1.3 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
2.1 In these terms and conditions:
(a) “we” means The Spice Yard Limited, trading as The Spice Yard and
(b) “you” means our customer or prospective customer,
and “us”, “our” and “your” should be construed accordingly.
- Order process
3.1 The advertising of products on our website constitutes an “invitation to treat” rather than a contractual offer.
3.2 No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Clause 3.3
3.3 To enter into a contract through our website to purchase products from us, the following steps must be taken: you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; you will be required to enter your contact details; once you have provided your contact details, you must select your preferred method of delivery and confirm your order and your consent to the terms of this document; you must then select your preferred payment method, and our payment service providers will handle your payment; once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.
3.4 You will have the opportunity to identify and correct input errors prior to making your order by reviewing and editing your details at the final confirmation stage.
3.5 If you order an item which is out of stock, we will contact you as soon as reasonably practicable to check if you are happy to wait for the full order to be ready or whether you would prefer to receive a refund.
4.1 The following types of products are or may be available on our website from time to time: Spices, herbs, gifts and food to go.
4.2 We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.
5.1 Our prices are quoted on our website.
5.2 We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.
5.3 Where applicable, all amounts stated in these terms and conditions or on our website are stated inclusive of VAT.
5.4 It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.
5.5 In addition to the price of the products, you will have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.
6.1 You must, during the checkout process, pay the prices of the products you order.
6.2 Payments may be made by any of the permitted methods specified on our website from time to time.
6.3 If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.
6.4 If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:
(a) an amount equal to the amount of the charge-back;
(b) all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);
(c) an administration fee of GBP 25.00 including VAT; and
(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Clause 6.4 (including without limitation legal fees and debt collection fees),
and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Clause 6.4.
7.1 Our policies and procedures relating to the delivery of products are set out in this Clause 7.
7.2 We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.
7.3 For UK deliveries we will use reasonable endeavours to deliver your products to you on or before the date for delivery set out in the order confirmation or, if no date is set out in an order confirmation, within 3 to 5 working days following the date of the order confirmation; however, we do not guarantee delivery by this date.
7.4 Unless there are exceptional circumstances, we will always aim to despatch all deliveries of products within 24 hours following the later of receipt of payment and the date of the order confirmation. Orders placed after 12pm on any day will usually be despatched on the next working day. Due to large numbers of orders over the weekend, orders may take 48 or even 72 hours to despatch at the start of the week. Please email us at email@example.com if you need a priority despatch.
7.5 We do not currently deliver products worldwide, but only within the UK.
- Distance contracts: cancellation right
8.1 This Clause 8 applies if and only if you offer to contract with us, or contract with us, as a consumer – that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.
8.2 You may withdraw an offer to enter into a contract with us through our website or cancel a contract entered into with us through our website (without giving any reason for your withdrawal or cancellation) at any time within the period:
(a) beginning upon the submission of your offer; and
(b) ending at the end of 14 days after the day on which the products come into your physical possession or the physical possession of a person identified by you to take possession of them (or, if the contract is for delivery of multiple products, lots or pieces of something, 14 days after the day on which the last of those products, lots or pieces comes into your physical possession or the physical possession of a period identified by you to take possession of them).
8.3 In order to withdraw an offer to contract or cancel a contract on the basis described in this Clause 8, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. In order to cancel, you must send us written notice, to be received by us during the Cooling-Off Period, by email or by post containing your name, address, and product order details (order number, products ordered, and date of order). Our contact details firstname.lastname@example.org or write to The Spice Yard Limited at 51 Brownsville Rd, Heaton Moor, Stockport SK4 4PF. Please note that email is our preferred form of communication, and we will be able to process your cancellation quicker if you notify us by email. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.
8.4 If you cancel a contract on the basis described in this Clause 8, you must send the products back to us (to The Spice Yard Limited at 51 Brownsville Rd, Heaton Moor, Stockport SK4 4PF). You must comply with your obligations referred to in this Clause 8 without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products. We suggest that you do this using a registered delivery service to reduce the risk of the products not reaching us.
8.5 If you cancel an order in accordance with this Clause 8, you will receive a full refund of the amount you paid to us in respect of the order, minus:
(a) the original delivery cost that you paid on the order; and
(b) any other amount as provided for in this Clause 8.
8.6 If the value of the products returned by you is diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover that amount from you up to the contract price. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be “beyond what is necessary to establish the nature, characteristics and functioning of the products” for these purposes.
8.7 We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.
8.8 We will process a refund due to you as a result of a cancellation on the basis described in this Clause 8 within the period of 14 days after the day on which we receive the returned products. If we have not sent the products to you at the time of withdrawal or cancellation, we will process a refund due to you without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the withdrawal or cancellation.
8.9 You will not have any right to cancel a contract as described in this Clause 8 insofar as the contract relates to the supply of non-prefabricated goods that are made on the basis of an individual choice of or decision by you, or goods that are clearly personalised.
- Warranties and representations
9.1 You warrant and represent to us that:
(a) you are legally capable of entering into binding contracts;
(b) you have full authority, power and capacity to agree to these terms and conditions;
(c) all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading; and
(d) you will be able to take delivery of the products in accordance with these terms and conditions.
9.2 We warrant to you that:
(a) we have the right to sell the products that you buy;
(b) the products we sell to you are sold free from any charge or encumbrance, except as specified in these terms and conditions;
(c) you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions;
(d) the products you buy will correspond to any description published on our website; and
(e) the products you buy will be of satisfactory quality.
9.3 All of our warranties and representations relating to the supply of products are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Clause 10.1, all other warranties and representations are expressly excluded.
- Limitations and exclusions of liability
10.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law,
and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.
10.2 The limitations and exclusions of liability set out in this Clause 10 and elsewhere in these terms and conditions:
(a) are subject to Clause 10.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
10.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
10.4 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
10.5 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
10.6 Our aggregate liability to you in respect of any contract to purchase products from us under these terms and conditions shall not exceed the greater of the total amount paid and payable to us under the contract.
- Order cancellation
11.1 We may cancel a contract under these terms and conditions immediately, by giving you written notice of termination, if:
(a) you fail to pay, on time and in full, any amount due to us under that contract; or
(b) you commit any breach of that contract.
11.2 You may cancel a contract under these terms and conditions immediately, by giving us written notice of termination, if we commit any breach of that contract.
11.3 We may cancel a contract under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.
- Consequences of order cancellation
12.1 If a contract under these terms and conditions is cancelled in accordance with Clause 11:
(a) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;
(b) you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and
(c) all the other provisions of these terms and conditions will cease to have effect, except that Clauses 1.3, 6.4, 10, 15, 16, 17, 18, 19 and 20 will survive termination and continue in effect indefinitely.
13.1 These terms and conditions shall not constitute or effect any assignment or licence of any intellectual property rights.
13.2 These terms and conditions shall not govern the licensing of works (including software and literary works) comprised or stored in products.
13.3 These terms and conditions shall not govern the provision of any services by us or any third party in relation to the products (other than delivery services).
14.1 We may revise these terms and conditions from time to time by publishing a new version on our website.
14.2 A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision. This will not affect contracts made before the time of the revision.
15.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions – providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.
15.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
- No waivers
16.1 No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.
16.2 No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of that contract.
17.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
17.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
- Third party rights
18.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
18.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.
- Entire agreement
19.1 Subject to Clause 10.1, these terms and conditions, together with our returns policy, shall constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.
- Law and jurisdiction
20.1 These terms and conditions shall be governed by and construed in accordance with English law.
20.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
- Statutory and regulatory disclosures
21.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.
21.2 These terms and conditions are available in the English language only.
- Our details
22.1 This website is owned by The Spice Yard Limited.
22.3 Our principal place of business is at 51 Brownsville Rd, Heaton Moor, Stockport SK4 4PF
22.4 You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form; or
(c) by email, using the email address published on our website from time to time.